Providing education courses in the field of leadership business operations, and client service offered through online, downloadable and non-downloadable videos and instructor assistance; Professional coaching and training services in the field of leadership business operations, and client service; Providing group coaching in the field of leadership business operations, and client service; Educational services, namely, conducting live and online coaching, classes, seminars, and workshops in the field of leadership business operations, and client service and distribution of course and educational materials in connection therewith; Providing on-line publications in the nature of information products, namely, videos, audio recordings, and slide presentations in the field of leadership business operations, and client service; Providing online newsletters in the field of leadership business operations, and client service; Providing a website featuring blogs and downloadable and non-downloadable publications in the nature of articles in the field of leadership business operations, and client service