Software as a service (SAAS) services featuring software for submitting requests; creating and automating workflows; keeping an audit trail of request changes, approval history and messages; providing functionality tailored to end-users; providing real-time workflow metrics; onboarding vendors; processing sales contracts; fulfilling compliance requirements; facilitating electronic communications and exchange of information using collaboration tools, consisting of chats, email, forms, and discussions; creating, storing, managing, and retrieving structured data; utilizing abstrated functionality for identity, access control, subscriptions, notifications, and editing of data; use in task, workflow, and project management; use in management, triage, and storage of contracts and requests; use in document management; and use in creating reports, and viewing dashboards