a cloud-based exchange, provided as a service to match the supply and demand for vehicle maintenance service needs; a cloud-based exchange, provided as a service to enable the interconnection of administrators of vehicle fleets with service providers, call centers, original equipment manufacturers (OEMs) to facilitate maintenance of the vehicle fleets; a cloud-based exchange, provided as a service to enable vehicle fleet administrators to identify service partners for the maintenance service needs of the fleets, and to communicate these needs to identified service partners for the execution of such service needs; a cloud-based exchange, provided as a service to connect and enable communication between multiple entities involved in solving a maintenance event; and a cloud-based exchange, provided as a service to enable vehicle fleet administrators to identify their service needs and for enabling third-party service providers to identify the services they have available to address those needs