Software as a service (SAAS) for contact center management; software as a service (SAAS) services for use in the operation and reporting of interactions in the field of contact center management; platform as a service (PAAS) featuring computer software platforms for contact center management; providing online non-downloadable cloud computing software for contact center management; customization and implementation of computer software for contact center management; consulting services in the field of design and customization of software for contact center management; application service provider featuring solutions software for use in providing customer experience management, and for use in providing contact center communications, operations and management, and for use in providing contact center and telecommunications functionality, namely, functionality for interactive voice response systems, routing, recording, reporting, conferencing, synchronization, transfers, and interactive transaction processing system; providing temporary use of on-line non-downloadable cloud computing software for use in the operation and reporting of interactions in the field of contact center management; providing use of on-line non-downloadable software and on-line non-downloadable applications for an organization's handling and integration of voice and data communication and computer technologies, namely, directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, outcalling services, voice response, recording services, speech analytics services, workforce management services and customized, customer-specific applications; installation and maintenance of computer software, all in the field of contact center management; monitoring of computer systems to detect breakdowns and by remote access to ensure proper functioning in the field of contact center management; technical support services, namely, diagnosing and troubleshooting in the nature of diagnosing computer hardware and software problems in the field of contact center management; professional computer services, namely, the design, customization and configuration of computer hardware and software for others in the field of contact center management