Rental of computer software; providing temporary use of non-downloadable software for social sector organizations and governmental organizations to improve usability and security with standards-based social collaboration services, external identity management, social sign on services, user and access management services, cloud directory services, multi-factor authentication services, reporting and dashboard services; software as a service (SAAS) services, featuring software for social sector organizations and governmental organizations to provide and improve usability and security with standards-based single sign on, social collaboration services, external identity management, social sign on services, user and access management services, cloud directory services, multi-factor authentication services, reporting and dashboard services; software as a service (SAAS) services featuring software for contact center operations, database management, and reporting dashboards for crisis response helplines and hotlines, software as a service (SAAS) services, namely, hosting software for use by others for contact center operations, database management, and reporting dashboards for crisis response hotlines and helplines; software as a service (SAAS) services featuring software for community members and community leadership, including multi-stakeholder coalitions comprising leaders from nonprofits, government agencies and business, to enhance their ability to achieve their goals, software as a service (SAAS) services, namely, hosting software for use by community members and community leadership, including multi-stakeholder coalitions comprising leaders from nonprofits, government agencies and business, to enhance their ability to achieve their goals