Providing a secure electronic online system featuring technology which allows restaurants, hotels and lodging accommodations, and other hospitality, entertainment, and event venues the ability to manage their operations, namely, events, branded experiences, client profile and relationship management, guest satisfaction and reputation management, marketing automation, inbound request management, and membership management; Software as a service (SaaS) featuring software for restaurants, hotels and lodging accommodations, and other hospitality, entertainment, and event companies to manage their operations, events, branded experiences, client profile and relationship management, guest satisfaction and reputation management, marketing automation, inbound request management, and membership management, the services being accessible by computers, mobile phones, handheld devices, social media channels, and search engines; Software as a service (SaaS) services, namely, featuring hosting software for use by others for use in customer relationship management (CRM); Software as a service (SaaS) services featuring software for restaurants, hotels and lodging accommodations, and other hospitality, entertainment, and event companies to communicate and connect directly with guests and customers