Operation and management of telephone call centers for others, including processing customer service calls; promoting the goods and services of others; business consultation; customer relationship management services; outsourcing services in the fields of customer services, support and analysis, and telemarketing; business consulting services in the fields of sales and lead generation, marketing management, and customer support and retention management; independent sales representatives in the fields of telecommunications, broadband, hospitality, retail energy, insurance, financial services and technology, namely, inbound up-selling and cross-selling of client products and services; outsource service provider in the field of telephone call center management, including the call center business processes, inbound and outbound call management, telemarketing, and customer service management; business management consulting with relation to strategy, marketing, personnel, customer retention, sales, and lead generation