charitable services, namely, providing a patient support program for facilitating patient access to medication, including patient support services for patients who need help paying for medications; providing a benefit card for patients to use in making co-payments for drugs; providing information to health care providers and patients in the fields of health insurance and other sources of funding for health care, and in the field of reimbursement of health care costs; providing a database featuring information about patient reimbursement and insurance coverage for pharmaceuticals; insurance coverage services, namely, providing information and assisting in identifying the scope of coverage offered by patient medical and pharmaceutical insurance; insurance benefits verification services in the medical field; insurance consultation services, namely, assisting physician offices and patients to obtain prior authorization for medical and pharmaceutical insurance claims and the preparation and submission of related paperwork and assisting physician offices and patients to appeal denial of medical and pharmaceutical insurance claims and the preparation and submission of related documentation; providing services that assist patients with the filling and delivery of pharmaceutical prescriptions and pharmaceutical information through communication with patient pharmacies