Providing temporary use of a non-downloadable web application for communications and transmission of text and email messages; software as a service (SaaS) services featuring Intelligent Virtual Assistant software for asking questions, replying to and answering questions, and providing audio or video information in the nature of educational materials to elicit response and engagement for use in the field of public utility and energy customer support, customer relationship management, customer service, and customer engagement; software as a service (SaaS) services featuring software for data collection, data management, data aggregation, data analysis, and data visualization in the fields of public utility and energy, customer support, customer relationship management, customer service, and customer engagement; platform as a service (PAAS) featuring computer software platforms for remote customer management that allows public utility and energy providers to communicate with customers in near real time using text or email messaging services; software as a service (SaaS) services featuring Intelligent Virtual Assistant software for customer communication, customer relationship management, provider communication, and utility coordination; providing temporary use of online non-downloadable Intelligent Virtual Assistant software for enabling customers to communicate with their public utility and energy providers to ask public utility questions, confirm appointments, access informational content, including video, audio and smart media; providing temporary use of online non-downloadable computer software for monitoring, receiving, processing, transmitting, displaying and analyzing public utility and energy data for use in customer management; providing temporary use of online non-downloadable computer software for providing electronic communication of public utility and energy questions, information and advice between users and the public utility and energy professionals and the scheduling of appointment times; providing temporary use of online non-downloadable computer software for providing electronic communication in regard to public utility and energy services; providing temporary use of online non-downloadable computer software in the nature of a mobile application for customers access to public utility and energy related informational content, including video, audio and smart media