Apparatus and instruments for recording, transmitting, reproducing or processing sound, images or data; Recorded and downloadable media, namely, computer software for business process automation and integrating data sources and external applications; blank digital recording and storage media; Computer hardware and recorded and downloadable software systems for business process automation and integrating data sources and external applications; Computer peripheral devices; Recorded and downloadable computer software, recorded and downloadable computer software platforms, recorded and downloadable computer software suites, recorded and downloadable computer software applications and downloadable mobile applications for business process automation and integrating data sources and external applications; Recorded and downloadable cloud computing software for business process automation and integrating data sources and external applications; Recorded and downloadable computer programs for providing access to databases and logistic portals; Recorded and downloadable enterprise resource planning (ERP) software; Recorded and downloadable computer software for use in customer relationship management (CRM); Recorded and downloadable computer software for business purposes, namely, software for contact center knowledge management process automation; Recorded and downloadable computer software for database management; Electronic publications, namely, advertisements, leaflets, brochures, instructional and teaching materials in the field of business management; Downloadable multimedia files containing text, audio and video relating to business management; Downloadable podcasts in the field of business management; Parts for the aforesaid goods

Business project management services; Computerized file management; Commercial activities, namely, sales management services, the mediation of contracts for the purchase and sale of software products and services, and procuring contracts for the purchase and sale of software products and services; Consultancy services relating to the management of telephone call centers; Business promotion services; Administrative processing of purchase orders placed by telephone or computer; Arranging subscriptions to a telematics, telephone or computer service; Telephone order-taking services for others; Management of telephone call centers for others; Telephone answering for unavailable subscribers; Conducting market surveys by telephone; Telephone switchboard services; Consultancy and information regarding the aforesaid services; The aforesaid services also provided via electronic networks, including the Internet

Telecommunication services, namely, providing user access to electronic communication networks, websites, online portals, electronic databases and online communication facilities; Voice over Internet Protocol communication services; Telephone exchange services; Leasing of telephone circuits; Consultancy and information regarding the aforesaid services; The aforesaid services also provided via electronic networks, including the Internet

Scientific and technological services, namely, research and design in the field of business process management software; Industrial analysis and industrial research in the field of business process management software; Industrial design; Information technology (IT) and information and communications technology (ICT) consulting services, namely, help desk services relating to updating, maintaining and implementing computer software; Designing, creating, testing, programming, installing, updating, upgrading, implementing, integrating and servicing computer software, computer software applications, computer software packages, computer software systems, web applications, mobile applications, cloud solution software and computer programs for accessing databases and online portals in the fields of logistics, transport services and freight documents; Developing and designing websites for others; Migration, integration, implementation and technical management of information technology systems; Information technology services in the field of testing, analyzing and optimizing the functioning and findability of websites; Cloud computing featuring software for use with virtual computer systems and computer environments; Temporary provision of non-downloadable business software, namely, computer services in the field of hosting non-downloadable software, web applications and software platforms for business process automation and integrating data sources and external applications for use by others; Providing temporary use of non-downloadable business computer software for business process automation and integrating data sources and external applications; Providing temporary use of online non-downloadable web applications and online non-downloadable cloud computing software for business process automation; Providing of application services (Application Service Providers - ASPs); Application service provider (ASP) featuring software for business process automation and integrating data sources and external applications; Platform as a service (PaaS) featuring computer software platforms for business process automation and integrating data sources and external applications; Infrastructure as a Service services, namely, hosting software for business process automation and integrating data sources and external applications for use by others; Software as a service (SaaS) services featuring software for Enterprise Resource Planning (ERP) and using artificial intelligence for business process automation and integrating data sources and external applications; Providing temporary use of online non-downloadable computer software for transport management and logistics service providers; Data warehousing; Data mining; Data migration services; Hosting the websites of others; Management and hosting of computerized data, computer files, computer software applications, information and servers for others; Consultancy and information regarding the aforesaid services; The aforesaid services provided via electronic networks, including the Internet