Platform as a service (PaaS) and Software as a service (SaaS) services featuring computer software and computer software communications platforms that allow health plans to communicate and work together with providers and healthcare teams to address members' problems, goals, and interventions, and to provide health coaching, health assessments, and share information; Platform as a service (PaaS) services featuring computer software collaboration platforms that enable healthcare team chats, text messaging and email messaging alerts, video conferencing, phone calls, integrated documentation, document sharing, file sharing, and peer-to-peer review conversations and determinations