Providing e-commerce software and services to allow users to perform electronic business transactions via a global computer network; application service provider (ASP) services featuring software for use in e-commerce to allow users to perform electronic business transactions via a global computer network and for use in database management, sales and customer tracking and management, and inventory management; providing use of online software to manage the content of their e-commerce website, and to manage the inventory of their online stores; provide software and services that manage customer service tasks, streamline operational concerns, and improve customer experience