Technical support services, namely, providing priority technical advice to customers by telephone in the field of the maintenance of decontamination equipment and products; online maintenance monitoring services, namely, remote monitoring of the repair and maintenance of customer's sterilization equipment and products; and providing maintenance information to customers about their equipment and maintenance history through a customer portal on the Internet; remote monitoring services for providing real time monitoring of medical devices and equipment; providing performance information about medical devices and equipment using machine data analysis; providing real-time alarm resolution troubleshooting of medical devices and equipment; providing remote assistance and care for medical devices and equipment; and technical support and remote monitoring services providing data driven advice to customers by telephone, email, and text message in the field of decontamination and surgical equipment repair

Technical support service, namely, providing priority technical advice to customers by telephone in the field of the operation of decontamination equipment and products for scientific use