Software as a service (SAAS) services featuring software for mapping and analyzing equipment service data using artificial intelligence and machine learning, generating insights and personalized recommendations to inform business management decisions, collecting and augmenting data from experts, mapping common equipment service issues to solutions, providing recommendations to customer service representatives, providing information, guidance, and resources to on-site equipment operators, technicians, service providers, and repair personnel, improving equipment service delivery response time and efficiency, recommending proactive equipment maintenance and intervention, analyzing and processing equipment warranty claims, optimizing personnel resource allocation and schedules, maximizing equipment uptime, reducing equipment services costs, automating and optimizing equipment regulatory compliance, creating intelligent models related to customer risk, workforce performance, and workforce training strategies related to the foregoing, and generating benchmark reports, asset risk assessments, and parts usage reports related to the foregoing; providing an website featuring technology that allows users to search for and retrieve information and articles in the fields of the foregoing services