Computer software for use in customer relationship management (CRM); computer software platforms for managing recurring revenue; computer software platforms for automating invoicing, bill collections and customer relationship management operations; computer software platforms for communications and technology services providers to receive customer orders, accept payments, manage fulfillment of customer orders, manage product inventory, manage assets, track customer product or service usage, send periodic bills to customers, collect bill payments, organize and automate back-office tasks, manage support tickets, manage customer support representatives, manage sales representatives and commissions, and generate reports; downloadable computer software for tracking and managing physical and virtual assets and inventory; downloadable software for invoicing and accounts receivable operations; downloadable software for recurring revenue management; downloadable software for customer relationship management; downloadable software for management of customer service operations and order fulfillment operations