business analytics services, namely, surfacing, analyzing, consolidating, and maintaining consumer-related data to help clients understand customer sentiment and customer engagement; business analytics services in the field of Customer Relationship Management (CRM), namely, voice-of-customer analytics based on user feedback; business services, namely, collecting customer feedback through multiple collector methods such as emails, online surveys, text messages, and phone calls; business analytics services, namely, surfacing, analyzing, modeling, tracking, and reporting customer engagement and voice-of-customer analytics; business analytics services, namely, using customer sentiment and customer engagement to model, measure, and report Customer Lifetime Value (CLV); Business surveys

Software as a Service (SaaS) in the form of a web portal or platform to help clients understand customer sentiment and customer engagement in the field of Customer Relationship Management (CRM), namely, for accessing, analyzing, modeling, and tracking voice-of-customer analytics based on user feedback; Software as a service (SAAS) services featuring software for creating, sharing, publishing, collating and analyzing the results of online surveys, polls and questionnaire, and for data collection, data analysis, data sample selection, data representation, brand management, and consumer-focused marketing; Providing temporary use of non-downloadable cloud-based software for creating, sharing, publishing, collating and analyzing the results of online surveys, polls and questionnaire, and for data collection, data analysis, data sample selection, data representation, brand management, and consumer-focused marketing