software for use primarily by businesses in decision management, namely, adaptive and predictive software for providing information to the user about the next best action to take when presented with particular circumstances, used primarily in the fields of marketing, business operations, customer service, sales and onboarding; software for business process management (BPM); software for customer relationship management (CRM); software for use primarily by businesses to facilitate workflow processing, used primarily in the fields of marketing, business operations, customer service, sales and onboarding; software for use primarily by businesses to facilitate case management, namely, customizable software for defining and deploying software applications that manage and automate user-defined tasks which may vary from industry to industry; software for use primarily by businesses for software application development, deployment and management, low-code application development, robotic process automation, and user experience design

software as a service (SAAS), platform as a service (PAAS), providing on-line non-downloadable software for use primarily in decision management, adaptive and predictive support, business process management (bpm), contact management, customer relationship management (CRM), workflow processing, case management, software application development, deployment and management, low-code application development, robotic process automation, and user experience design; computer software consultation; computer system analysis; computer systems integration services; technical support services, namely, troubleshooting of computer software problems