Software as a service (SaaS) services featuring software for natural language processing; Software as a service (SaaS) services featuring software for natural language understanding; Software as a service (SaaS) services featuring software for semantic analysis; Software as a service (SaaS) services featuring software for data analysis; Software as a service (SaaS) services featuring software for data processing; Software as a service (SaaS) services featuring software for processing text files; Software as a service (SaaS) services featuring software that uses machine learning and natural language algorithms to search structured and unstructured data; Software as a service (SaaS) services featuring software for the searching, profiling, classifying, extracting, collecting, organizing, transmitting, storing, and sharing data and information; Software as a service (SaaS) services featuring software for use in responding to customer inquiries; Software as a service (SaaS) services featuring machine learning and artificial intelligence software for use in automated customer support; Software as a service (SaaS) services featuring software for use as an application programming interface; Software as a service (SaaS) services featuring software for the identification and redaction of personally identifiable information; application service provider featuring application programming interface (api) software for the integration of machine learning, artificial intelligence, and natural language processing into websites and online software; electronic data storage