Educational services, namely, conducting live and online coaching, classes, seminars, and workshops in the field of process, business and strategy and distribution of course and educational materials in connection therewith; Providing education courses in the field of process, business and strategy offered through online, non-downloadable videos and instructor assistance; Educational services, namely, conducting online courses, one on one mentorships, and workshops in the field of process, business and strategy and distribution of course materials in connection therewith in printed or electronic format; Providing on-line publications in the nature of information products, namely, videos, audio recordings, and slide presentations in the field of process, business and strategy; Providing online newsletters in the field of process, business and strategy; Providing a website featuring blogs and downloadable and non-downloadable publications in the nature of articles in the field of process, business and strategy