Business monitoring and consulting services, namely, tracking web sites and applications of others to provide strategy, insight, marketing, sales, operation, product design, particularly specializing in the use of analytic and statistic models for the understanding and predicting of consumers, businesses, and market trends and actions; Business research and data analysis services in the field of telesales, remote sales, telephone support, remote support, employee training, and employee effectiveness; Conference call transcription services; Customer relationship management; Promoting the sale of goods and services of others by dynamically advising an employee of actions that produce a desired outcome; Tracking and monitoring sales activity, regulatory compliance, and employee interactions for others for account auditing purposes; Transcription of audio communications; Services comprising the recording, transcription, composition, compilation and systematization of written communications and recordings, as well as the compilation of mathematical or statistical data

Call recording services; Telecommunication services, namely, providing electronic message alerts via the internet

Cloud computing featuring software for use in monitoring adherence of agents to best practices, compliance targets, and effective communication during a conference with at least one third-party; Intelligent natural language understanding services using cloud-based software technology; Intelligent voice recognition services using cloud-based software technology; Providing a web site featuring temporary use of non-downloadable software for streamlining sales processes through integrations with customer relationship management systems; Providing on-line non-downloadable software using artificial intelligence for determining most effective business practices and advising agents with specific business practices based on a current state of an agent interaction; Providing temporary use of non-downloadable cloud-based software for monitoring interactions between agents and third-parties, and recommending content, dialog, messages, or actions to the agent; Software as a service (SAAS) services featuring software for sales prospecting, sales intelligence, sales coaching, sales training, and sales prospect data to sales organizations; Software as a service (SAAS) services featuring software using artificial intelligence for parsing elements from a conference between an agent and a third-party, analyzing agent performance, and generating actions to direct the conference to a desired outcome