Providing temporary use of on-line non-downloadable software for application monitoring and management, hardware and software asset management, network monitoring and management, network device configuration, connectivity and configuration backup and monitoring and management, server provisioning and monitoring and management, storage solution provisioning and monitoring and management, mobile device monitoring and management, configuration and patch management, remote monitoring and management, administrator and access session recording, standard operation procedure definition and management, run-book automation, information technology automation, alert management, ticket management, service catalog presentation, service request management, task management, incident management, problem management, change request management, self-service information technology enablement, service desk management, workflow management, private cloud provisioning and monitoring and management, public cloud provisioning and monitoring and management, quality of service monitoring, audit compliance, service level assurance driven management for escalations and notifications, integrated IT service management platform for information technology infrastructure library (ITIL) and development and operations (DevOps) driven operations along with integration with third-party ticketing systems and monitoring tools