Providing healthcare information, consultancy and advisory services by telephone, online, online chat and/or videoconferencing; advisory services relating to healthcare; individual medical consultation and counseling in the fields of ostomy and continence care; providing information and advice in the field of ostomy and continence care services; interactive medical counselling, monitoring and alert services, consisting of personal assessments, personalized routines, arranging for prescription refills and insurance reimbursement, and maintenance schedules; patient counseling to assess needs relating to medical supplies; providing an interactive website featuring health information and patient-initiated sessions based on the patient's specific set of symptoms, medical profile and medical record analysis and patient benefit information concerning prescribed and available ostomy and continence care products; prescription refill reminder services; interactive medical monitoring and alert service for reminding patients of prescription refills for medical treatment purposes; providing wellness services, namely, personal assessments, personalized routines, maintenance schedules, and counseling; conducting telephone and in-person personal lifestyle wellness assessments; web-based health assessment services, namely, a series of health-related questions for response from the user that result in a report that provides health-related information in the form of recommended educational resources and available ostomy and continence care product information