Downloadable computer software for use in providing customer interaction management, customer service, and customer engagement; Downloadable computer software for use in providing call center, contact center communications, operations, and management; Downloadable computer software for use in providing call center, contact center and telecommunications functionality, namely, predictive dialing, voice recognition, interactive voice response systems, and interactive transaction processing systems; Downloadable computer software for collection, editing, organizing, modifying, book marking, transmission, storage, and sharing of data and information; Downloadable computer software for use in database management and management of customer communications, namely, email, phone calls, video calls, call recordings, online meetings, calendar, and messaging; Downloadable computer software for use in management of customer data, aggregating of customer data, and tracking and recording of telephone calls, chats, and emails; Downloadable computer software for planning, scheduling and management of customer meetings, task management, and project management; Downloadable computer software for management of secured access to customer relationship management software systems; Downloadable computer software for omni-channel customer service across email, calls, chat, and social networks; Downloadable computer software for management, tracking of customer service performance; Downloadable computer software for creation of customer service reports and tracking and displaying quantitative and visual information; Downloadable computer software for integration with customer data platforms and databases