Cloud computing featuring software for use in central station automation, monitoring, and management in the alarm and security industry; Cloud computing featuring software for use in field service management in the alarm and security industry; Cloud computing featuring software for use in customer billing and customer relationship management (CRM) in the alarm and security industry; Platform as a service (PAAS) featuring computer software platforms for operations, finance, and customer management in the alarm and security industry; Software as a service (SAAS) services featuring software for use in operations, finance, and customer management in the alarm and security industry