Providing education courses in the field of business process development, documentation, and automation offered through online, downloadable and non-downloadable videos and instructor assistance; Educational services, namely, conducting live and online coaching, classes, seminars, and workshops in the field of business process development, documentation, and automation and distribution of course and educational materials in connection therewith; Providing on-line publications in the nature of information products, namely, videos, audio recordings, and slide presentations in the field of business process development, documentation, and automation; Providing online newsletters in the field of business process development, documentation, and automation; Providing a website featuring blogs and downloadable and non-downloadable publications in the nature of articles in the field of business process development, documentation, and automation; Customer relationship management; Outsource service provider in the field of customer relationship management; Development of business systems; Business services, namely, development of systems and standard operating procedures