Software-based service, namely, software as a service (SAAS) services featuring software for use in monitoring and maintaining wireless, network, and IoT (internet of things) devices by offering the ability to see information including alarms, equipment notifications, key performance indicators, location; Providing temporary use of online, non-downloadable software for viewing, initiating and updating service tickets; Providing temporary use of online, non-downloadable software for utilizing machine learning and artificial intelligence algorithms to provide insight on equipment being monitored; platform as a services (PAAS) featuring a single AI-empowered platform for monitoring multiple connected assets enabling the ability to examine layers of the network to gain insight and operate more efficiently