On-line computer services by AIVA Connect Virtual Assistant Communications as a Service (CaaS) and platform enables features such as artificial Intelligent (AI) business process workflow automation for caller/ end users' services such as completing order processing transactions, taking commercial payments, answers Facts Answers Questions (FAQ), Transfers to live agents or departments, evaluates caller sentiment, log user tractions that typical was processed by live personnel

Telecommunication Services Communications as a Service(CaaS) Artificial Intelligence (AI) AIVA Connect Virtual Assistant development and deployment platform as a Service, namely, featuring and hosting software and integrated Telecommunications services for use by others for Virtual Assistance, Agent, Operator applications, direct on-network connection to multi natural language processing (NLP) cognitive services platforms and services, Integration environment for connecting business operations systems, overlay integration to premise and cloud contact centers and customer Relationship Management (CRM) systems, Dashboarding Reports for analysis and learning, Multi-Channel Tele-communications Voice, Voice transfers to live person, Short Message Service(SMS), Web Chat, Social Media channel interactions access by most multi-telecommunication access methods

Platform as a Service (PaaS) featuring computer software platforms with artificial Intelligent (AI) business process workflow automation, namely, software for completing order processing transactions, taking commercial payments, answering user questions, transferring users to live agents or departments, evaluating caller sentiment, and logging user tractions; Platform as a Service (PAAS) featuring computer software platforms with integrated telecommunications features for providing virtual assistance and virtual agents, providing direct on-network connection to multiple natural language processing (NLP) cognitive services platforms and services, providing an integration environment for connecting business operations systems, providing integration with contact centers and customer Relationship Management (CRM) systems via software overlays, providing data analysis and reports, and providing telecommunications via voice, voice transfers to live person, short message service (SMS), online chat, and social media channel interactions; Software as a Service (SAAS) services featuring software with integrated telecommunications features for providing virtual assistance and virtual agents, providing direct on-network connection to multiple natural language processing (NLP) cognitive services platforms and services, providing an integration environment for connecting business operations systems, providing integration with contact centers and customer Relationship Management (CRM) systems via software overlays, providing data analysis and reports, and providing telecommunications via voice, voice transfers to live person, short message service (SMS), online chat, and social media channel interactions