process optimization services, namely, software as a service (SAAS) services featuring software for computer process optimization; design and development of robotic IT process automation software; software as a service (SAAS) services featuring computer software for integrated robotic process automation, automated software development operations, automated testing, automated IT infrastructure management, automated IT software license management, and automated data center operations; platform as a service (PAAS) featuring computer software platforms for use in database management and business automation; software as a service (SAAS) services, namely, use of non-downloadable cloud-based software featuring an interactive application to view, analyze, manage and store data and other business information; research relating to the computerized automation of administrative and business processes, namely, research of computer software that features automation of administrative and business processes