Software as a service (SAAS) services featuring software comprising an interface for receiving electronic communication data from multiple communication service providers and for consolidating, processing, analyzing, routing, and displaying such electronic communications and for transmitting electronic communication data to the multiple communication service providers for dissemination; software as a service (SAAS) services featuring software comprising a dashboard for displaying and managing consolidated electronic communication data from different electronic communication platforms; software as a service (SAAS) services featuring software utilizing artificial intelligence (AI) to process and analyze electronic communication data and to discern and identify connections and relationships and to route the electronic communication data based on the identified connections and relationships; software as a service (SAAS) services featuring customer-relationship management software utilizing artificial intelligence (AI) to process and analyze customer preferences and sentiments and to match and route customers to customer service agents based on the customer preferences and sentiments; software as a service (SAAS) services featuring software utilizing artificial intelligence (AI) to process and analyze electronic communications from customers for phrases, keywords, and sentiments and to generate automated responses based on the analysis; software as a service (SAAS) services featuring software utilizing artificial intelligence (AI) to process and analyze electronic communication data from customers to assess subjective impressions and sentiments expressed by customer concerning matters related to the business relationships between the customers and the businesses to provide personalized customer services; software as a service (SAAS) services featuring software utilizing artificial intelligence (AI) for tracking, analyzing, reporting and managing customer satisfaction and sentiment; software as a service (SAAS) services featuring software utilizing artificial intelligence (AI) to analyze communication data in order to predict customer behavior and other business related matters; software as a service (SAAS) services featuring software utilizing artificial intelligence (AI) to track customer interactions; software as a service (SAAS) services featuring software for designing, encrypting, storing, hosting and tracking communication templates using web applications to allow customizable outbound communications based on templates; software as a service (SAAS) services featuring software for analyzing human resource related business data; software as a service (SAAS) services featuring software for human resource management for businesses; software as a service (SAAS) services featuring software for recruitment management; software as a service (SAAS) services featuring software for creating, designing and managing internal and external vacancy posts, offers and employment letters; software as a service (SAAS) services featuring software for designing, conducting, collecting, and analyzing employee surveys; software as a service (SAAS) services featuring human resource management software for storing and hosting compliance and legal documents ; software as a service (SAAS) services featuring software for storing, hosting and displaying of employee data; software as a service (SAAS) services featuring software for tracking and managing employee work schedule related requests and events; software as a service (SAAS) services featuring software for providing training and e-learning for employees; software as a service (SAAS) services featuring software for creating and conducting employee assessments; software as a service (SAAS) services featuring software for providing customizable solutions for collecting, storing, analyzing, reporting and managing business operations data for businesses for the purpose of informing business strategies and tracking business trends; application services provider featuring application programming interface (API) software for collecting, storing, managing, and analyzing business operations data