Software as a service (SAAS) services featuring digital messaging platform software that integrates with other software systems for sending electronic messages for customer service, support, sales, and other business reasons; Software as a service (SAAS) services featuring software for use in the fields of customer support, customer relationship management, customer service, customer engagement, customer retention, customer marketing, customer portal, customer help center, customer self-service portal, customer pro-active service and helpdesk, namely, non-downloadable software for use in database management and for monitoring, controlling, and analyzing electronic communications within businesses and between businesses and their customers; Platform as a service (PAAS) featuring computer software platforms for use in the fields of customer support, customer relationship management, customer service, customer engagement, customer retention, customer marketing, customer portal, customer help center, customer self-service portal, customer proactive service and helpdesk, namely, non-downloadable software for use in database management and for monitoring, controlling, and analyzing electronic communications within businesses and between businesses and their customers