Platform as a service (PAAS) featuring computer software platforms for use in customer experience management; Software as a service (SAAS) services, namely, hosting software for use by others for use in customer experience management, specifically assisting organizations in building, governing and updating a portfolio of websites, allowing for the creation of a central management system for simultaneous changing and updating of a group of sites or subsites by providing a console for viewing all sites or subsets of sites, providing a comprehensive permissions system to ensure proper access to content and specific sites, enabling reuse of features across sites, enforcing compliance and employing a single codebase to allow users to deploy new functions, updates, and modules across all sites, or subsets of sites