Business consulting services; business consulting services in the field of strategic decision making and business transformation; business management consulting services, namely, workforce portfolio management; business management consulting services, namely, workforce portfolio management by evaluating and providing advice regarding the employment of workforce management procedures and best practices that facilitate modification of business strategy, culture, operating model, organizational structure, revenue and cost structure, technology, processes, or project delivery approach to achieve strategic objectives; business management consulting services, namely, workforce portfolio management by optimizing temporary, permanent, and incubated investment workforce management procedures and best practices, namely, the manner in which employees are sourced, managed, retained, and compensated; business management consulting services, namely, workforce optimization by providing employees with insights, methodologies, best practices, and identification of areas for improvement or development to facilitate achievement of strategic objectives; business management consulting services, namely, workforce optimization by providing advice regarding the optimization of employee efficiency, speed, productivity, and value; consulting services in the nature of improving and implementing employee onboarding policies, procedures, and protocols for others; business consulting services, namely, customer portfolio management advice in the nature of customer acquisition and retention; business consulting services in the field of product development and process improvement, namely, increasing business efficiency and effectiveness by isolating, evaluating, and introducing new product or service opportunities; business consulting services in the field of customer experience management; business consulting services in the field of customer experience management, namely, providing consulting services in connection with developing, executing, and optimizing customer experience strategy; business consulting services in the field of customer experience management, namely, providing consulting services in connection with responding to customer inquiries and resolving customer issues in the fields of retail, life sciences, healthcare, transportation, government, hospitality, leisure, media, entertainment, telecommunications, energy, utilities, financial services, and consumer packaged goods via telephone or other electronic means; business operational management services; business operational management services, namely, providing consulting services in the nature of optimizing function, process, performance, and leadership of businesses