Downloadable software for customer relationship management; Downloadable software for customer support, customer surveys, customer engagement, social media management, marketing and sales, namely, receiving, storing, tracking, organizing, managing, analyzing, scheduling, monitoring, reporting, sending, and responding to customer communications for others; Downloadable software for receiving, storing, tracking, organizing, managing, monitoring, analyzing and reporting of customer data, sales data, employee performance data and business data; Downloadable software for website management, namely, creating, hosting, designing, storing, monitoring, updating, organizing, versioning, displaying, tracking and reporting of websites and content for others; Downloadable e-books, checklists, worksheets, and informational documents in the fields of business management, customer communication, customer support, sales, marketing, customer relationship management; Downloadable documents in the fields of business management, customer communication, customer support, sales, marketing, customer relationship management provided via a website

Providing a website featuring blogs and non-downloadable publications in the nature of articles, checklists, and worksheets in the fields of business management, customer communication, customer support, sales, marketing, customer relationship management; Providing on-line courses of instruction in the fields of business management, customer communication, customer support, sales, marketing, customer relationship management provided via a website; Providing on-line newsletters in the fields of business management, customer communication, customer support, sales, marketing, customer relationship management

Providing online, non-downloadable software for customer relationship management; Providing a website featuring technology that enables users to engage in customer relationship management; Providing online, non-downloadable software for customer support, customer surveys, customer engagement, social media management, marketing and sales, namely, receiving, storing, tracking, organizing, managing, analyzing, scheduling, monitoring, reporting, sending, and responding to customer communications for others; Providing a website featuring technology that enables users to engage in customer support, customer surveys, customer engagement, social media management, marketing and sales, namely, technology that enables receiving, storing, tracking, organizing, managing, analyzing, scheduling, monitoring, reporting, sending, and responding to customer communications for others; Providing online, nondownloadable software for receiving, storing, tracking, organizing, managing, monitoring, analyzing and reporting of customer data, sales data, employee performance data and business data; Providing a website featuring technology that enables users to receive, store, track, organize, manage, monitor, analyze and report customer data, sales data, employee performance data and business data; Providing online, non-downloadable software for website management, namely, creating, hosting, designing, storing, monitoring, updating, organizing, versioning, displaying, tracking and reporting of websites and content for others; Providing a website featuring technology that enables users to engage in website management, namely, that enables creating, hosting, designing, storing, monitoring, updating, organizing, versioning, displaying, tracking and reporting of websites and content for others