CUSTOMER EXPERIENCE SCORE - Trademark Details
Status: 641 - Non-Final Action - Mailed
Serial Number
90241090
Word Mark
CUSTOMER EXPERIENCE SCORE
Status
641 - Non-Final Action - Mailed
Status Date
2021-10-07
Filing Date
2020-10-07
Mark Drawing
4000 - Standard character mark
Typeset
Attorney Name
Law Office Assigned Location Code
L40
Employee Name
EISNACH, MICHAEL PATRI
Statements
Goods and Services
1) Software as a service (SaaS) featuring software or hosted services for evaluating a customer's experience and sentiments with products, services and features by evaluating a customer's online reviews, voice, text, surveys, social media and other forms of communications, feedback, or interactions; 2) Software as a service (SaaS) featuring software or hosted services for using customer feedback regarding a product, service or product feature to describe and measure a customer's experience through the entire marketing, sales, service delivery process using automated tools, machine learning or artificial intelligence; 3) Software as a service (SaaS) featuring software or hosted services using automation, machine learning or artificial intelligence for identifying and measuring a customers' real-time experience with a product, service or product feature; 4) Software as a service (SaaS), specifically the hosting software for use by others in order to identify and measure a customer's real-time experience with a product, service or product feature based upon certain set criteria; 5) Software as a service (SaaS), specifically the hosting of software for use by others in order to identify and measure a customer's real-time experience with a product, service or feature throughout the customer lifecycle; 6) Software as a service (SaaS), specifically the hosting software for use by others in order to identify and measure a customer's real-time experience with a product, service feature in order to customize and target the messages, rewards, offers and other service delivery choices with the customer through automation, machine learning or artificial intelligence
Goods and Services
1) Software as a service (SaaS) featuring software or hosted services for evaluating a customer's experience and sentiments with products, services and features by evaluating a customer's online reviews, voice, text, surveys, social media and other forms of communications, feedback, or interactions; 2) Software as a service (SaaS) featuring software or hosted services for using customer feedback regarding a product, service or product feature to describe and measure a customer's experience through the entire marketing, sales, service delivery process using automated tools, machine learning or artificial intelligence; 3) Software as a service (SaaS) featuring software or hosted services using automation, machine learning or artificial intelligence for identifying and measuring a customers' real-time experience with a product, service or product feature; 4) Software as a service (SaaS), specifically the hosting software for use by others in order to identify and measure a customer's real-time experience with a product, service or product feature based upon certain set criteria; 5) Software as a service (SaaS), specifically the hosting of software for use by others in order to identify and measure a customer's real-time experience with a product, service or feature throughout the customer lifecycle; 6) Software as a service (SaaS), specifically the hosting software for use by others in order to identify and measure a customer's real-time experience with a product, service feature in order to customize and target the messages, rewards, offers and other service delivery choices with the customer through automation, machine learning or artificial intelligence
Classification Information
International Class
009 - Scientific, nautical, surveying, electric, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments; apparatus for recording, transmission or reproduction of sound or images; magnetic data carriers, recording discs; automatic vending machines and mechanisms for coin-operated apparatus; cash registers, calculating machines, data processing equipment and computers; fire-extinguishing apparatus. - Scientific, nautical, surveying, electric, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments; apparatus for recording, transmission or reproduction of sound or images; magnetic data carriers, recording discs; automatic vending machines and mechanisms for coin-operated apparatus; cash registers, calculating machines, data processing equipment and computers; fire-extinguishing apparatus.
US Class Codes
021, 023, 026, 036, 038
Class Status Code
6 - Active
Class Status Date
2020-11-21
Primary Code
009
International Class
042 - Scientific and technological services and research and design relating thereto; industrial analysis and research services; design and development of computer hardware and software; legal services. - Scientific and technological services and research and design relating thereto; industrial analysis and research services; design and development of computer hardware and software; legal services.
US Class Codes
100, 101
Class Status Code
6 - Active
Class Status Date
2020-11-21
Primary Code
042
Current Trademark Owners
Party Name
Party Type
10 - Original Applicant
Legal Entity Type
03 - Corporation
Address
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Correspondences
Name
Chad Starkey
Address
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Trademark Events
| Event Date | Event Description |
| 2020-10-10 | NEW APPLICATION ENTERED IN TRAM |
| 2020-11-21 | NEW APPLICATION OFFICE SUPPLIED DATA ENTERED IN TRAM |
| 2021-03-05 | ASSIGNED TO EXAMINER |
| 2021-03-13 | NON-FINAL ACTION WRITTEN |
| 2021-03-13 | NON-FINAL ACTION E-MAILED |
| 2021-03-13 | NOTIFICATION OF NON-FINAL ACTION E-MAILED |
| 2021-08-12 | ASSIGNED TO EXAMINER |
| 2021-09-10 | TEAS RESPONSE TO OFFICE ACTION RECEIVED |
| 2021-09-10 | CORRESPONDENCE RECEIVED IN LAW OFFICE |
| 2021-09-11 | TEAS/EMAIL CORRESPONDENCE ENTERED |
| 2021-10-07 | NON-FINAL ACTION WRITTEN |
| 2021-10-07 | NON-FINAL ACTION E-MAILED |
| 2021-10-07 | NOTIFICATION OF NON-FINAL ACTION E-MAILED |
