downloadable computer software for customer relationship management and customer engagement management; recorded computer software for customer relationship management and customer engagement management; computer hardware; downloadable computer software for data analysis; recorded computer software for data analysis; downloadable computer software for customer relationship management; recorded computer software for customer relationship management; downloadable computer analytics software for customer relationship management, customer engagement management, and customer intelligence; recorded computer analytics software for customer relationship management, customer engagement management, and customer intelligence; downloadable software and downloadable computer application software, both of the foregoing for customer relationship management and customer engagement management; downloadable software and downloadable computer application software, both of the foregoing for customer relationship management, customer engagement management, and customer intelligence; downloadable mobile applications for customer relationship management, customer engagement management, and customer intelligence; computer databases, namely, electronic databases in the fields of customer relationship management and customer engagement management recorded on computer media; downloadable computer programs for electronic data storage; recorded computer programs for electronic data storage; downloadable data processing software; recorded data processing software; downloadable data management software; recorded data management software; blank tapes for storage of computer data; electronic publications, namely, books, magazines, journals, newsletters, brochures, and manuals in the fields of customer relationship management and customer engagement management recorded on computer media; electronic publications in the nature of books, magazines, journals, newsletters, brochures, and manuals, the foregoing in the field of customer relationship management, customer engagement management, and customer intelligence; downloadable electronic publications, namely, books, magazines, journals, newsletters, brochures, and manuals in the fields of customer relationship management and customer engagement management; downloadable electronic publications, namely, books, magazines, journals, newsletters, brochures, and manuals, the foregoing in the field of customer relationship management, customer engagement management, and customer intelligence

Customer relationship management; data management services for use in customer relationship management and customer engagement management; database management; data processing for businesses; business data analysis; business data analysis for the purpose of customer relationship management; business research; marketing services, namely, conducting consumer trend analysis, advice on the analysis of consumer buying habits and needs provided with the help of sensory, quality and quantity-related data, consumer research and economic forecasting services related to consumers; consumer profiling for commercial purposes; information, advice and consultancy in relation to the aforementioned services

Education, namely, classes, seminars, workshops, presentations, live demonstrations, and conferences in the fields of customer relationship management and customer engagement management; provision of training in the fields of customer relationship management and customer engagement management; provision of education in the form of classes, seminars, workshops, presentations, live demonstrations, and conferences and training for customer relationship management; provision of education in the form of classes, seminars, workshops, presentations, live demonstrations, and conferences and training for customer relationship management software solutions; arranging, organising and conducting educational, non-commercial conferences, seminars, exhibitions and fairs, all of the foregoing in the fields of customer relationship management and customer engagement management; educational services, namely, arranging and conducting online courses of instruction in the fields of customer relationship management and customer engagement management via a website; providing online training in the form of classes, seminars, workshops, and presentations in the fields of customer relationship management and customer engagement management; Providing online, non-downloadable electronic publications, namely, books, magazines, journals, newsletters, brochures, and manuals in the fields of customer relationship management and customer engagement management; Providing online, non-downloadable electronic publications in the form of books, magazines, journals, newsletters, brochures, and manuals in the field of customer relationship management, customer engagement management, and customer intelligence; providing a website featuring non-downloadable videos of presentations in the field of customer relationship management; information, advice and consultancy in relation to the aforementioned services

Software as a Service (SAAS) services featuring software for customer relationship management and customer engagement management; Software as a Service (SAAS) services featuring computer software for customer relationship management; providing on-line, non-downloadable software for customer relationship management and customer engagement management; providing on-line, non-downloadable software for data analysis and forecasting; providing temporary use of on-line, non-downloadable software for data analysis and forecasting; design and development of computer hardware and software; computer software maintenance; Platform as a Service (PaaS) featuring computer software platforms for customer relationship management and customer engagement management; programming for others of computer software for Internet platforms; Software as a service (SAAS) services, namely, Hosting software for use by others for use in data analysis and database management in the fields of customer relationship management and customer engagement management; Hosting websites on the Internet; Hosting of digital content on the Internet; computer software programming for others in the nature of creation of computing platforms for others; information, advice and consultancy in relation to the aforementioned services