Apparatus and instruments for transmitting and/or recording sound and/or images; apparatus and instruments for retrieving sound and/or images, namely, audio video receivers; computer hardware and downloadable computer software for use in business communication and telecommunication messaging; downloadable instant messaging software via the internet; downloadable software for transmitting instant messages; downloadable software in the nature of a mobile application for messaging and communication; downloadable computer software to allow users to perform business communications or transactions via global computer and communication networks; downloadable computer software for use in facilitating voice over internet protocol (VOiP) calls, phone calls, video calls, text messages, instant message and online social networking services; audio-video computer hardware and downloadable audio-video software for exchanging, tracking and storing messages between employees and customers for use in the field of business communication; downloadable communications software for electronically exchanging data, audio, video images and graphics via computer, mobile, wireless, and communication networks; downloadable instant messaging software; downloadable computer software for file sharing; downloadable electronic publications, namely, books, magazines, booklets, newsletters, brochures, reports, manuals, directories, written articles, hand-outs, workbooks, teaching materials, training manuals and journals in the fields of business communication and telecommunication records; downloadable software for use in an online platform that enables users to chat from remote locations via the internet; downloadable computer software for providing communication between users via global computer networks; electronic communication equipment and instruments, namely, communications computers, communication hubs; telecommunications apparatus and instruments, namely, mobile phones, computers, radios, communications satellites, communication computers and communication hubs, electric capacitors, electrical transformers, microphones for telecommunications apparatus; downloadable software for analyzing and recovering data; downloadable software for computer system backup, data processing, data storage, file management and database management; interfaces for computers; downloadable computer software for searching the internet; access control systems, namely, downloadable cloud software for storing and managing electronic data, accessing databases and ensuring network and Internet security; computer front end web servers; computer back end application servers; Computer database servers; File servers, namely, internet servers; downloadable computer firmware for network communication and data processing; downloadable computer software for use in electronic storage of data; downloadable computer software, namely, electronic design automation software for developing digital communication systems; mobile phones; apparatus for transmission of communication data; portable telecommunication instant messaging devices; voice messaging systems comprising computer hardware and downloadable software for use in operating voice mail and voice messaging, walkie-talkies, web telephones; downloadable computer software for transmitting electronic mail and messages for use on a network server