Software as a service (SAAS) services featuring software for collecting, monitoring, analyzing and managing data generated by software applications and computing infrastructure, for indexing, searching and monitoring client's application trace data and other similar data collected from software, hardware, websites or network devices, for providing operational intelligence, business analytics, security information, troubleshooting, and monitoring of applications and computing infrastructure based on client data, and for reporting on application and computing infrastructure performance and errors with infrastructure metrics and alerts; and computer services, namely, machine data management services in the nature of electronically collecting, monitoring and analyzing data generated by computer applications, computer systems, and computer networks for use in IT operations, IT application management, and IT security and compliance