Providing on-line non-downloadable computer software for use in managing staff, workload, workflow, and for use in personnel management; Providing custom design of cloud-based computer software for use in tracking, collecting, monitoring, and reporting field operations and workloads in real-time; Providing custom design of cloud-based computer software for use in predicting future workload levels; Providing temporary use of non-downloadable cloud-based software for tracking tasks, client cases and caseworker's productivity; Providing temporary use of non-downloadable cloud-based software for the collection, tracking, analysis and reporting of staff workloads; Providing temporary use of non-downloadable cloud-based software for producing real-time performance and workload analytics; Providing temporary use of non-downloadable cloud-based software for managing employee's and caseworker's workloads and tracking client meetings; Providing temporary use of non-downloadable cloud-based software for managing client communications, tracking the age, performance and productivity of employee and caseworker workloads and generating reports thereon; Providing temporary use of non-downloadable cloud-based workload management software for collecting, monitoring, and reporting workloads and managing lobby, non-lobby and telephone operations in real time