Education services, namely, providing classes, symposia, seminars, and conferences in the field of customer relationship management and the tools for managing customer relationships; Educational services, namely, providing incentives to persons and organizations to demonstrate excellence in the field of customer relationship management; Providing a website featuring blogs and non-downloadable publications in the nature of articles, columns, and newsletters in the field(s) of customer relationship management and the tools for managing customer relationships

Computer services, namely, creating an on-line community for registered users to participate in discussions, get feedback from their peers, form virtual communities, and engage in social networking services in the field of customer relationship management; Computer services, namely, creating an on-line community for registered users to share and discuss their experiences in the field of customer relationship management; Creating an on-line community for professionals in the field of customer relationship management; Hosting an on-line community web site featuring customer relationship management and the tools for managing customer relationships