Platform as a service (PAAS) featuring computer software platforms for analyzing customer communications through machine learning and artificial intelligence for the purpose of consolidating, compiling, analyzing, managing and extracting data and information from existing customer service platforms, customer service communications channels, and business intelligence tools; Software as a service (SAAS) services featuring software for collecting and analyzing data through machine learning and artificial intelligence for the purpose of providing strategy, insight and reporting on customer relationship management, marketing, sales, operation, product design, and employee efficiency, and for the purpose of providing data analytics to monitor, track, service and predict the behavior of consumers and businesses; Software as a service (SAAS) services featuring software using artificial intelligence for analyzing customer communications for the purpose of consolidating, compiling, analyzing, managing and extracting data and information from existing customer service platforms, customer service communications channels, and business intelligence tools