Software for providing voice and data communication among communication devices and network infrastructure; software for providing telephony functions; software for administering interoperability of network infrastructure and for providing network security, reliability, scalability, and quality-of service; telephony interface; software platform for providing communication devices with uniform access to communication applications; software for integrating communication devices with communication applications; software for performing application integration; software for providing user interface between and integration of communication devices to communication applications; user interfaces; software development tools related to the foregoing; software for use in the operation, management and reporting of contact centers; communications software, namely, software for managing networks, directory services, policy services, priority enabling, load balancing, security, network services, automated workflow, call center operations, communication middleware and market places; software for providing contact centers with cloud-based services in its operation, management and reporting

Software as a service platform for contact center and customer interaction management, namely, a software platform that provides intelligent multichannel routing, distributing, queuing, auditing, real-time reporting, tracking, recording and storage of all customer interactions across customer interaction channels, namely, voice, video, chat, social, email and messaging that stores and manages customer data