Cloud-based software to ingest and return information related to business process outsourcing services in the form of audio and video transcription and sentiment analysis; artificial intelligence ("AI") and machine learning ("ML") data annotation services, including processing large data sets enriched with relevant and highly precise annotation; natural language processing ("NLP") data preparing and processing services, including collecting, analyzing and categorizing consumer sentiment, semantic, syntax, and context; content moderation services; document management services, including scanning and transcribing documents; and customer service call center and chat bot operations

Providing on-line, non-downloadable cloud-based software to ingest and return information related to business process outsourcing services in the form of audio and video transcription and sentiment analysis; providing on-line, non-downloadable software for data annotation using artificial intelligence ("AI") and machine learning ("ML") online computer services in the field of user-generated content moderation, namely, providing temporary use of non-downloadable software that enables users to monitor, track, moderate, and manage online user behavior, harassment, and offensive user-generated content; document management services, namely, scanning in the nature of digitization of documents