On-line business reputation and customer experience management services, namely, providing internet-based business reputation research, monitoring, and improvement services to allow businesses to be found on line, to improve their online image by improving their ratings and appearance on third party review sites, social media and business listing sites; providing customer experience capabilities to track, oversee and organize interactions between a customer and a business in the nature of customer feedback analyses and assessments for others; providing marketing consulting, namely, evaluating business' online reputations and marketing effectiveness

Providing temporary use of online, non-downloadable software that allows businesses to identify and manage their business information on the Internet; providing temporary use of online, non-downloadable software for measuring online reputation and marketing effectiveness; computer services, namely, creating computer network-based indexes of information and sites and tracking relevant information available on computer networks for the purposes of offering an online reputation and customer experience management services