business management consulting with relation to strategy, marketing, sales, operations, product design particularly specializing in the use of analytic and statistical models for the understanding and predicting of customers, businesses, and market trends and actions; business monitoring and consulting services, namely, surveying, tracking, gathering, monitoring, and analyzing customer, business and product data to provide strategy, and insight, in connection with sales, operations, customer service, product design and innovation; business monitoring and consulting services, particularly specializing in the use of analytic and statistical models for the understanding and predicting of customer, business, and market trends and actions

Non-downloadable electronic publications in the nature of electronic books and articles in the field of customer relationship management; arranging and conducting educational conferences; educational services, namely, conducting conferences and online courses in the field of customer relationship management; providing education in the field of customer relationship management rendered live and through video conference; providing a website featuring non-downloadable videos and educational presentations in the field of customer relationship management; providing online newsletters in the field of customer relationship management

software as a service (SAAS) featuring software for use in customer relationship management, namely, tracking, gathering, monitoring, predicting and analyzing customer, business and product data to improve customer, business and product satisfaction, operational efficiency, employee productivity, business operations, and business productivity; providing temporary use of non-downloadable computer software for use as an application programming interface (API); providing temporary use of non-downloadable computer software platforms for business purposes; software as a service (SAAS) featuring software for enabling predictive analytics and data science modeling to predict customer experience and behavior, detect business anomalies, and improve business actions or decisions along customer lifecycle or journey