Software as a service (SAAS) featuring software that improves business results by integrating collaboration, contact centers and virtual desktops; Software as a service (SAAS) featuring software for use in database management, for service desk management; computer services, namely, acting as an application service provider in the field of knowledge management to host computer application software for the purpose of improves business results by integrating collaboration, contact centers and virtual desktops; Providing temporary use non-downloadable cloud-based software and cloud computing software that enhances business productivity by integrating video, phone, texts, instant messaging, group charts, file sharing, desk to sharing and online meetings; Cloud computing featuring software for use database management, for use as a spreadsheet, for word processing that enhances business productivity by integrating video, phone, texts, instant messaging, group charts, file sharing, desk to sharing and online meetings; Computer services, namely, cloud hosting provider services; Computer services, namely, providing virtual and non-virtual application servers, web servers, file servers, co-location servers, load balancing servers, redundancy servers, media servers and database servers of variable capacity to third party computing and data storage facilities; Computer services, namely, providing virtual servers to others; Providing virtual computer systems and virtual computer environments through cloud computing; Technical consulting services in the fields of datacenter architecture, public and private cloud computing solutions, and evaluation and implementation of internet technology and services; Technical support services, namely, remote and on-site infrastructure management services for monitoring, administration and management of public and private cloud computing IT and application systems; application service provider featuring customer experience management software for use in contact center communications, operations, and management, namely, predictive dialing, cloud hosted interactive voice response systems, voice response systems, Do Not Call management, and interactive transaction processing systems; application service provider featuring customer experience management software for use in contact center communications, operations, and management