Software as a service (SAAS) services featuring software for use by local governments and municipal organizations for customer relationship management (CRM); to collaborate internally on tasks and projects, manage internal processes between departments, and create tasks and reminders to keep constituents informed; Software as a service (SAAS) services featuring software for use by constituents for community engagement, specifically to report issues, follow issue management in order to interact, communicate, provide feedback, questions and suggestions to municipality staff via email, form submission, text, social media, online website or mobile application; Software as a service (SAAS) services featuring software for use by managing city officials for managing teams and overseeing workflows, monitoring performance and reports, and visibility into commonly reported issues and improvements needed in the community; Software as a service (SAAS) services featuring software for providing reports and analytics related to constituent issues and policies; Software as a service (SAAS) services featuring software for users to communicate about issues relating to maintenance and planning of public spaces and privately-owned common spaces