Downloadable computer software for coordinating concierge services, namely, software for the automated scheduling and dispatch of service providers; Downloadable communications software for connecting customers with concierge service providers; Downloadable computer e-commerce software to allow users to perform electronic business transactions via a global computer network; Downloadable mobile applications for use by customers and service providers to enable, facilitate, and manage concierge services, namely, accessing area information and maps, booking and making requested personal arrangements and reservations, providing in real time activity information and status updates within and around a destination to determine availability and wait times, assigning and sharing wait time estimates, tracking and monitoring wait times in lines, and sending and receiving electronic message alerts and notifications related to concierge services; Downloadable computer application software for mobile phones, tablet computers, and wireless communication devices, namely, software for use in customer bookings and payments for concierge services, customer relationship management, concierge service management, lead generation, customer marketing, customer experience management, customer profiling, and customer ratings and reviews for concierge services