providing software as a service (SaaS), namely, featuring software for the access, monitoring, management, organization, collaboration, and sharing of content, communications, electronic data, and information in the fields of content management, life sciences, and clinical research, and clinical trial document collection, management, and analysis; providing software as a service (SaaS) featuring software for content and document management; software as a service (SaaS) services featuring software for the collection, editing, managing, organizing, modifying, bookmarking, transmission storage and sharing of data and information; software as a service (SaaS) services featuring software for providing users the ability to create, modify, edit, share, manage, store, and view electronic media or information over the Internet or other communications network; software as a service (SaaS) for use in customer relationship management (CRM); software as a service (SaaS) for maintaining document control; software as a service (SaaS) services for document management and content management; software as a service (SaaS) featuring quality management software; providing temporary use of non-downloadable software used to perform quality control management of business operations; computer services, namely, providing temporary use of non-downloadable software for users to create, edit, manage, store, retrieve, access, track, profile, categorize, search, publish, archive, deliver, administer, modify and control files, text, images, electronic content, and data