Providing temporary use of on-line non-downloadable software and on-line non-downloadable applications for facilitating and automating customer relationship management (CRM); providing temporary use of a cloud-based software application for managing contact management platforms and for integrating these platforms with retail software solutions such as point of sale systems, with software used by telecommunications carriers, and with legacy software and hardware systems; platform as a service (PAAS) featuring computer software platforms for automating lead routing optimization, business intelligence and data migration; software as a service (SAAS) services featuring software for customer relationship management (CRM); computer and information technology services provided online and via the internet, namely, acting as an application service provider in the field of customer relationship management (CRM) to host computer application software for the purpose of remote data management; platform as a service (PAAS) featuring computer software platforms for customer relationship management (CRM)