Computer services, namely, providing an online non-downloadable suite of computer software for use in telecommunications that enables collaboration through tracking, context, and storage components of technology within a web-based system, enables management of tasks, enables management of communications, namely, tracking of incoming and outgoing written, electronic, and telephonic communications, enables file transfers, enables use of user-defined tools, namely, news interfaces, and escalations of alert notification that enhance the productivity of the user, enables teamwork among the users, enables access to user-generated data, and enables the user to leverage enterprise knowledge; Application service provider (ASP) featuring software to enable or facilitate the uploading, downloading, streaming, posting, displaying, blogging, linking, sharing or otherwise providing electronic media or information over communication networks; Providing a web site featuring technology that enables online users to create personal profiles featuring social networking information and to transfer and share such information among multiple website